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FAQs

Answers to important questions.

Answers.

What is a basic task?

The Personal Plan is an intelligent processor for basic tasks that you can't make a computer do on it's own. It executes simple processes, called tasks which are less than 15 minutes long (you can add-on hours to your account for longer tasks). Here are some sample basic tasks:

    webErrands:
  • Post the text under Sofa-bed.doc in my Google docs through my Craigslist Mon-Fri
  • Please post an inspiring photograph on my Pinterest account once a week, credit back source.
  • Add this person to my LinkedIn, Google contacts and "Global" list on my MailChimp account
  • Update my Google Calendar with this meeting and set an email reminder for 4 hours prior
  • webSupport
  • Track this UPS package please, send screenshot. Set reminder to check again after 24 hours
  • Please contact iGrill customer support and let them know I haven't received my iGrill (email received from them is below)
  • My FitBit arrived in blue instead of purple, contact support please (order confirmation attached)
  • Please go to USPS.com and send me a list of pick up times for post code 90014
  • webSearch:
  • Please find contact information on the Toys R Us Sales & Marketing Director
  • Please call 3 best reviewed dog walkers (from yelp.com) near zip 11560 and get quotes for twice daily, M-F (7a & 8p). Dog is a labrador
  • Please call CVS Pharmacy in Redwood City and ask if they have Atorvastatin for purchase
  • Hotel room options for $100-$150/night in Santiago, Chile

TimeSvr is great, I want to refer you to a friend, can I?

We *love* it if our users talk about us. Referring us to your friends gets you a 15% discount on your Personal Plan for the first three months of your friends usage. It's just our little way of saying thanks. We have customized 'sign up' links for TimeSvr account holders so it's really easy for you to spread the word!

We run exclusive promos for our twitter(@timesvr) followers! Mention us in your tweets and we'll ping you right back!

Why do you have two Dedicated plans?

To be user friendly.

You can pay Hourly rates for sending longer tasks to TimeSvr trained VAs and only be billed for usage. This plan is available at the rock bottom price of $85!

You can also hire dedicated Monthly support, much like hiring an employee on payroll, but through TimeSvr. We're super cheap for costs (at only $700/month), don't ask for benefits and save you the hassle of paying taxes or severance packages with our easy to use monthly subscription service. We're the best virtual support you'll ever find online! Google us, we've been doing this for years!

Feel free to chat or drop us a line if you'd like to know more!

Where is the service available?

Everywhere. We offer full service in English around the world. Just note, some functionality (like calling mobile phones^ on the Personal Plan) might not be available in your region.

^ TimeSvr can call landlines and mobile phones both, in the United States, Canada, Singapore, China and Hong Kong only. We can also call landlines in Australia, Austria, Belgium, Chile, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guam, Hungary, Ireland, Israel, Italy, Japan, Korea, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Spain, Sweden, Switzerland, Taiwan and UK (*only* 01 02 numbers). Arrangements can be made to call additional countries (for Dedicated users).

How do I pay? What is your refund policy?

TimeSvr accepts payments via PayPal. PayPal links to Visa, MasterCard and AmEx.

TimeSvr bills users monthly for its Personal and Dedicated Monthly Plan. Long term commitments suck and we don't bog our users down with those. So once your plan starts you can unsubscribe (and then re-subscribe) at anytime. You can cancel anytime during your free trial without being charged a cent. Refunds can not be issued after your free trial.

How long will it take to get around to my task?

We're the quickest service of its kind. Guaranteed. Response times vary with the type of task (contacting customer support for example will take a few hours), a simple action will take much less time. If too many tasks are 'crowded' by a user, it results in a bit of delay on some tasks.

How is my privacy protected?

The Personal Profile ensures you can securely edit, enter and modify all the information we know about you, putting you in control of your privacy. We back our commitment to your privacy by storing all our data in a state of the art secure datacenter located in the United States.

What are your work hours?

We work 24 hours a day, 7 days a week, holidays included, to help you Save Time & Get Things Done! We do this because we don't want to leave you in limbo, perhaps halfway across the world, when you need us most.